# Terms of Service for Fuseo
Last Updated: December 23, 2024Agreement to Terms
Welcome to Fuseo! These Terms of Service ("Terms") govern your access to and use of the Fuseo mobile application ("App"), website, and related services (collectively, the "Service"). The Service is operated by Fuseo ("we," "us," or "our").
By creating an account, accessing, or using Fuseo, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Service.
IMPORTANT: These Terms contain an arbitration clause and class action waiver that affect your legal rights. Please read Section 18 carefully.1. Eligibility
1.1 Age Requirement
You must be at least 18 years old to use Fuseo. By using the Service, you represent and warrant that:
- You are at least 18 years of age
- You have the legal capacity to enter into these Terms
- You are not prohibited from using the Service under applicable law
1.2 Account Authenticity
You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and update your information to keep it accurate and current
- Use your real name and genuine information
- Create only one account per person
- Not impersonate any person or entity
1.3 Prohibited Users
You may not use Fuseo if you:
- Have been previously banned or suspended from the Service
- Are a convicted sex offender
- Are prohibited by law from using the Service
- Reside in a country subject to a U.S. government embargo or designated as a "terrorist supporting" country
2. Account Registration and Security
2.1 Account Creation
To use Fuseo, you must:
- Register with a valid email address
- Create a secure password
- Complete your profile with required information
- Select at least one category (Startup, Trading, Personal Development, or Influencer)
- Provide location information for matching purposes
- Upload at least one profile photo
2.2 Account Security
You are responsible for:
- Maintaining the confidentiality of your password
- All activities that occur under your account
- Notifying us immediately of any unauthorized access or security breach
- Taking reasonable steps to prevent unauthorized use
3. Account Deletion
YOU CAN DELETE YOUR ACCOUNT AT ANY TIME.
3.1 How to Delete Your Account
Fuseo provides straightforward account deletion options:
Option 1: In-App Deletion (Coming Soon)- Navigate to Settings > Account > Delete Account
- Follow the confirmation steps
- Your account will be permanently deleted
- Send an email to support@fuseo.site
- Subject line: "Account Deletion Request"
- Include your registered email address in the body
- We will process your request within 48 hours
3.2 What Happens When You Delete Your Account
When you delete your account:
- Immediate: Your profile becomes invisible to other users
- Immediate: You lose access to all matches, messages, and chats
- Immediate: Your profile photos are removed from display
- Within 30 days: All your personal data is permanently deleted from our servers
- Within 30 days: Your images are deleted from cloud storage (Cloudinary)
- Within 30 days: Your account information, messages, and activity data are erased
3.3 Data Retention After Deletion
After account deletion:
- Most data is deleted within 30 days as outlined in our Privacy Policy
- Some data may be retained for up to 90 days in backup systems
- Certain information may be retained longer only if required by law or for legitimate business purposes such as:
- Fraud prevention and security investigations
- Legal compliance and dispute resolution
- Enforcing our Terms of Service
- Aggregated, anonymized analytics data (which cannot identify you) may be retained indefinitely
3.4 No Account Recovery
Account deletion is permanent and irreversible. Once deleted:
- You cannot recover your account, matches, or messages
- You cannot reclaim your username or profile
- If you wish to use Fuseo again, you must create a new account
3.5 Contact for Deletion Assistance
If you need help deleting your account or have questions about the deletion process:
- Email: support@fuseo.site
- Subject: "Account Deletion Help"
- Response time: Within 48-72 hours
4. User Conduct and Content
4.1 Acceptable Use
Fuseo is a professional networking platform. You agree to use the Service only for lawful purposes and in accordance with these Terms.
You agree NOT to: Prohibited Behavior:- Harass, abuse, threaten, or intimidate other users
- Use the Service for dating or romantic purposes
- Send spam, unsolicited messages, or commercial content
- Impersonate others or create fake accounts
- Stalk, follow, or harass users outside the platform
- Share contact information for the purpose of harassment
- Engage in any form of discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
- Post sexually explicit, pornographic, or nudity content
- Share content depicting minors in any context
- Upload violent, graphic, or disturbing content
- Post hate speech or content promoting violence
- Share false, misleading, or fraudulent information
- Violate intellectual property rights (copyrights, trademarks)
- Share malicious code, viruses, or malware
- Post content that violates any applicable law
- Reverse engineer, decompile, or disassemble the App
- Use bots, scrapers, or automated tools
- Attempt to gain unauthorized access to systems
- Interfere with or disrupt the Service
- Bypass security measures or rate limits
- Extract user data through automated means
- Create derivative works based on the Service
- Use the Service for multi-level marketing, pyramid schemes, or similar ventures
- Solicit money from other users
- Promote or sell products/services without permission
- Use the platform for fundraising without authorization
- Recruit users for external platforms or services
4.2 Professional Networking Purpose
Fuseo is designed for professional collaboration, not dating or romantic relationships. You agree to:
- Use the Service to find business partners, collaborators, mentors, or accountability partners
- Engage in professional, respectful communication
- Focus on collaboration goals within your selected category
- Report users who misuse the platform for dating purposes
4.3 User Content
Your Content:- You retain ownership of content you post (photos, messages, profile information)
- By posting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, distribute, and display your content to provide and improve the Service
- Profile photos must clearly show your face
- Photos must not contain nudity, violence, or offensive material
- Bios and descriptions must be truthful and professional
- Chat messages must be respectful and on-topic
- We reserve the right to remove any content that violates these Terms
- We may remove content without prior notice
- Repeated violations may result in account suspension or termination
4.4 Category-Specific Guidelines
Startup Category:- Provide honest information about your project stage and skills
- Do not misrepresent your experience or capabilities
- Respect intellectual property when discussing ideas
- Do not provide financial advice unless properly licensed
- Share strategies for educational purposes only
- Do not guarantee returns or promote "get rich quick" schemes
- Comply with financial regulations in your jurisdiction
- Do not provide medical, mental health, or therapeutic advice unless licensed
- Share experiences and support, not professional services
- Encourage users to seek professional help when appropriate
- Do not misrepresent follower counts or engagement metrics
- Disclose sponsored content or partnerships
- Respect platform guidelines when discussing collaborations
5. Content Moderation and Safety
FUSEO HAS ZERO TOLERANCE FOR OBJECTIONABLE CONTENT OR ABUSIVE BEHAVIOR.
ALL REPORTS ARE REVIEWED WITHIN 24 HOURS.
VIOLATORS ARE REMOVED IMMEDIATELY.
5.1 Our Content Moderation Policy
Fuseo is committed to maintaining a safe, professional environment for all users. We enforce strict moderation policies:
Zero Tolerance PolicyWe have ZERO TOLERANCE for the following objectionable content and behavior:
- Sexual Content: Nudity, pornography, sexually explicit material, or sexual harassment
- Violence: Graphic violence, threats, or promotion of self-harm
- Hate Speech: Content that attacks, demeans, or discriminates based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
- Harassment: Bullying, stalking, doxxing, or persistent unwanted contact
- Illegal Content: Content promoting illegal activities, drug use, or criminal behavior
- Exploitation: Content depicting or promoting child exploitation or abuse
- Spam and Fraud: Deceptive schemes, scams, or misleading information
- Terrorism: Content promoting terrorism or violent extremism
5.2 User Safety Tools
Every Fuseo user has access to comprehensive safety features:
Report Feature- Report Profiles: Flag inappropriate user profiles or photos
- Report Messages: Report offensive, abusive, or spam messages
- Report in Chats: Report problematic behavior in individual or group chats
- Categories: Select specific violation types (harassment, spam, inappropriate content, etc.)
- Anonymous: Reports are submitted confidentially
- Immediate Action: Block any user instantly from their profile or chat
- Complete Removal: Blocked users are immediately removed from your matches and feed
- No Contact: Blocked users cannot message you or see your profile
- Permanent: Blocking is permanent and cannot be undone by the blocked user
- Automatic Notification: When you block someone, our moderation team is automatically notified
5.3 How We Handle Reports
24-Hour Response Commitment:
- All user reports are reviewed by our moderation team WITHIN 24 HOURS
- Urgent safety issues (threats, harassment, illegal content) are reviewed IMMEDIATELY
- We investigate each report thoroughly and take appropriate action
When violations are confirmed, we take immediate action:
- Content Removal: Objectionable content is deleted immediately
- Warning: First-time minor violations may receive a warning
- Temporary Suspension: Serious violations result in account suspension
- Permanent Ban: Severe or repeated violations result in permanent account termination
- Law Enforcement Referral: Illegal content (child exploitation, terrorism, credible threats) is reported to authorities
- IP/Device Ban: Egregious violators are banned from creating new accounts
5.4 Proactive Content Filtering
In addition to user reports, we proactively filter objectionable content:
- Automated systems detect and flag potentially inappropriate content
- Photo uploads are screened for explicit or violent imagery
- Messages are monitored for spam patterns and abusive language
- Suspicious account activity triggers manual review
5.5 User Responsibilities
All users must:
- Agree to Terms: Accept our Terms of Service and Community Guidelines
- Report Violations: Use reporting tools when you encounter inappropriate content or behavior
- Respect Others: Engage professionally and respectfully with all users
- Protect Yourself: Use blocking features to protect yourself from unwanted contact
5.6 False Reports
Abuse of reporting features is prohibited:
- Do not file false, malicious, or retaliatory reports
- Reporting system abuse may result in your account suspension
- We investigate patterns of false reporting
5.7 Appeals Process
If your content is removed or account is suspended:
- You may appeal the decision by emailing support@fuseo.site
- Include "Moderation Appeal" in the subject line
- Provide your account details and explanation
- Appeals are reviewed within 48-72 hours
- Our decision on appeals is final
5.8 Contact Moderation Team
For urgent safety concerns or questions about content moderation:
- Email: support@fuseo.site
- Subject: "Urgent Safety Issue" or "Moderation Inquiry"
- Emergency response: Within 1-2 hours for credible threats
6. Matching and Swipe Mechanics
6.1 How Matching Works
- You can swipe left (pass), right (like), or superlike on potential matches
- A match occurs when two users mutually like each other
- Our algorithm shows you users based on category preferences, location, and compatibility
- Distance filtering ranges from 10km to Worldwide
6.2 No Guarantee of Matches
- We do not guarantee you will receive matches
- Matching depends on other users' preferences and activity
- We do not control how other users interact with your profile
- Match quality depends on accurate profile information
6.3 Unmatching
- Either user can unmatch at any time
- Unmatching removes the chat and connection
- We do not mediate disputes between unmatched users
7. Messaging and Communication
7.1 Chat Features
- Matched users can send text messages and photos
- Users can create group chats for team collaboration
- We provide icebreaker questions to start conversations
- Push notifications alert you to new messages and matches
7.2 Communication Standards
- Keep conversations professional and respectful
- Do not share personal contact information prematurely
- Report inappropriate messages immediately using in-app reporting
- Do not use chat for spam, harassment, or solicitation
7.3 Message Retention
- Messages are stored while both users maintain active accounts
- Deleted accounts result in message removal
- We may retain messages for legal compliance or safety purposes
- You cannot recover deleted messages
7.4 Photo Sharing in Chat
- You may share photos through the chat feature
- Shared photos must comply with content standards
- Do not share explicit, offensive, or inappropriate images
- Recipients may save or screenshot shared photos (outside our control)
8. Location Services
8.1 Location Data
- Fuseo uses your location to show nearby matches
- You can set your preferred distance range (10km to Worldwide)
- Location accuracy affects match quality
- You can control location permissions through device settings
8.2 Location Privacy
- Your exact location is not shared with other users
- Users see approximate distance only (e.g., "5 km away")
- Disabling location limits matching functionality
9. Subscription and Payments
9.1 Free Service
- Fuseo is currently free to use
- We reserve the right to introduce paid features or subscriptions in the future
9.2 Future Paid Features
If we introduce paid features:
- We will provide clear pricing information
- Payment terms will be specified before purchase
- Refunds will be subject to our refund policy at that time
- Subscriptions may auto-renew unless cancelled
10. Intellectual Property Rights
10.1 Our Intellectual Property
The Service and its content (excluding user-generated content) are owned by Fuseo and protected by copyright, trademark, and other intellectual property laws.
We own:- The Fuseo name, logo, and branding
- The app design, layout, and user interface
- The matching algorithm and app functionality
- All software, code, and technical infrastructure
- Original content created by Fuseo
- Copy, modify, or create derivative works
- Use our trademarks without permission
- Reverse engineer the app
- Extract or replicate our algorithms
10.2 Limited License to You
We grant you a limited, non-exclusive, non-transferable, revocable license to:
- Download and use the App on your personal device
- Access and use the Service for personal, non-commercial purposes
- Subject to compliance with these Terms
10.3 Feedback and Suggestions
If you provide feedback, suggestions, or ideas about the Service:
- We may use them without compensation or obligation to you
- You grant us all rights to implement and use your feedback
- We are not obligated to implement any suggestions
11. Third-Party Services
11.1 Third-Party Integration
Fuseo integrates with third-party services:
- Cloudinary - Image storage and delivery
- Firebase/FCM - Push notifications
- Expo - App infrastructure
- Supabase - Database hosting
- Nominatim - Geocoding services
11.2 Third-Party Terms
Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for third-party services or their practices.
11.3 External Links
The App may contain links to third-party websites or resources. We do not endorse and are not responsible for:
- Content on external sites
- Privacy practices of third parties
- Accuracy or availability of external resources
12. Reporting and Safety
12.1 Report Violations
If you encounter violations of these Terms, please report them immediately:
- In-App Reporting: Use the report button on profiles, messages, or chats
- Email Support: Contact us at support@fuseo.site
- Provide as much detail as possible about the violation
- Include screenshots if available (remove personal information)
12.2 Our Response
When we receive reports:
- We investigate all reported violations within 24 hours
- We take appropriate action including warnings, content removal, or account suspension
- We contact law enforcement when necessary for illegal content or credible threats
- Serious violations result in immediate account termination
12.3 Blocking Users
You can block any user at any time:
- Blocked users cannot contact you or view your profile
- When you block a user, our moderation team is automatically notified
- All content from blocked users is removed from your feed
- Blocking is permanent and helps keep you safe
13. Account Suspension and Termination
13.1 Suspension by Us
We may suspend or terminate your account at any time, with or without notice, for:
- Violation of these Terms or Community Guidelines
- Posting objectionable content (as defined in Section 5)
- Fraudulent or illegal activity
- Harassment, threats, or abusive behavior
- Multiple user reports or blocking by other users
- Risk to other users or the Service
- Any other reason at our sole discretion
13.2 Effects of Termination
Upon termination:
- You lose access to your account and matches immediately
- Your profile and content will be removed
- You may not create a new account without permission
- Some data may be retained for legal compliance
13.3 Appealing Suspension
If your account is suspended, you may appeal by contacting support@fuseo.site with:
- Your registered email address
- Subject line: "Account Suspension Appeal"
- Reason for appeal and any relevant information
We will review appeals within 48-72 hours but are not obligated to reinstate accounts.
14. Disclaimers and Limitations of Liability
14.1 Service "As Is"
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- Warranties of merchantability, fitness for a particular purpose, or non-infringement
- Warranties regarding accuracy, reliability, or quality
- Warranties that the Service will be uninterrupted or error-free
- Warranties regarding security or data loss prevention
14.2 No Screening of Users
- We do not conduct background checks on users
- We do not verify the accuracy of user-provided information
- We are not responsible for users' conduct or misrepresentations
- You are responsible for your own safety and due diligence
14.3 User Interactions
- Interactions with other users are solely between you and them
- We are not responsible for disputes, agreements, or relationships formed through the Service
- We do not mediate conflicts between users
- You assume all risks when meeting or communicating with other users
14.4 Professional Advice Disclaimer
- Fuseo does not provide professional advice (legal, financial, medical, etc.)
- Content shared by users is for informational purposes only
- Seek professional advice for important decisions
- We are not liable for advice exchanged between users
14.5 Third-Party Content
- We are not responsible for content posted by other users
- User-generated content does not reflect our views or opinions
- We do not endorse user-posted information or recommendations
14.6 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FUSEO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR:
Indirect Damages:- Indirect, incidental, special, consequential, or punitive damages
- Lost profits, revenue, data, or business opportunities
- Loss of goodwill or reputation
- Cost of substitute services
- Our total liability shall not exceed €100 EUR (or equivalent in your currency) for any claim arising from your use of the Service
This limitation applies even if we have been advised of the possibility of such damages and regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise).
14.7 Exceptions to Limitations
Some jurisdictions do not allow certain warranty disclaimers or liability limitations. In such jurisdictions, the above limitations may not apply to you to the extent prohibited by law.
15. Indemnification
You agree to indemnify, defend, and hold harmless Fuseo, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:
- Your use or misuse of the Service
- Your violation of these Terms
- Your violation of any rights of another user or third party
- Your violation of any applicable laws or regulations
- Content you post or share through the Service
- Your interactions with other users
- Any false or misleading information you provide
16. Privacy and Data Protection
Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using Fuseo, you consent to our collection, use, and sharing of your information as described in the Privacy Policy.
Key Points:- We collect location data, photos, messages, and usage information
- We collect moderation data (reports, blocks) to maintain platform safety
- We use third-party services (Cloudinary, Firebase, Supabase)
- European users have GDPR rights (access, deletion, portability)
- You can delete your account and data at any time
- Account deletion results in data removal within 30 days
Please review our Privacy Policy at https://fuseo.site/privacy.html for complete details.
17. Modifications to Terms and Service
17.1 Changes to Terms
We reserve the right to modify these Terms at any time. When we make changes:
- We will update the "Last Updated" date
- For material changes, we will provide notice (in-app notification or email)
- Your continued use after changes constitutes acceptance
- If you do not agree with changes, stop using the Service and delete your account
17.2 Changes to Service
We may modify, suspend, or discontinue any aspect of the Service at any time, including:
- Features and functionality
- Availability in certain regions
- Integration with third-party services
- Technical requirements
We are not liable for any modification, suspension, or discontinuation of the Service.
18. Dispute Resolution and Arbitration
18.1 Governing Law
These Terms are governed by the laws of Italy, without regard to conflict of law principles. For users outside Italy, local mandatory consumer protection laws may also apply.
18.2 Informal Resolution
Before filing a claim, you agree to contact us at support@fuseo.site to attempt informal resolution. We will attempt to resolve disputes within 60 days.
18.3 Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.If informal resolution fails, any dispute arising from these Terms or the Service shall be resolved through binding arbitration, except for:
- Small claims court matters (if they qualify)
- Intellectual property disputes
- Injunctive relief for Terms violations
- Arbitration will be conducted under the rules of the Italian Arbitration Association or a mutually agreed arbitrator
- Arbitration will be held in Brescia, Italy, or another mutually agreed location
- Each party bears its own costs unless the arbitrator awards fees
- The arbitrator's decision is final and binding
18.4 Class Action Waiver
YOU AGREE TO BRING CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.You and Fuseo agree that:
- There will be no class arbitrations or class actions
- Claims cannot be brought on behalf of other users
- Multiple users cannot consolidate claims
If the class action waiver is found unenforceable, the arbitration provision shall be void, and disputes will be resolved in court.
18.5 Exceptions to Arbitration
You may opt out of arbitration by sending written notice to support@fuseo.site within 30 days of account creation, stating your name, email, and intention to opt out.
18.6 Jurisdiction and Venue
If arbitration does not apply, you agree that:
- Disputes will be resolved in the courts of Brescia, Italy
- You consent to personal jurisdiction in these courts
- You waive any objection to venue in these courts
19. General Provisions
19.1 Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Fuseo regarding the Service and supersede all prior agreements or understandings.
19.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable.
19.3 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver shall be effective unless in writing.
19.4 Assignment
You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to any affiliate, subsidiary, or successor without your consent.
19.5 Force Majeure
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:
- Natural disasters
- War, terrorism, or civil unrest
- Government actions or regulations
- Internet or telecommunications failures
- Third-party service outages
19.6 No Agency
These Terms do not create any agency, partnership, joint venture, or employment relationship between you and Fuseo. You have no authority to bind Fuseo or make representations on our behalf.
19.7 Survival
Provisions that by their nature should survive termination will survive, including:
- Intellectual property rights
- Disclaimers and limitations of liability
- Indemnification
- Dispute resolution
- General provisions
19.8 Language
These Terms are provided in English. Translations may be provided for convenience, but the English version governs in case of conflict.
20. Contact Information
For questions, concerns, or notices regarding these Terms, please contact us:
General Support:- Email: support@fuseo.site
- Response Time: Within 48-72 hours
- Email: privacy@fuseo.site
- Email: legal@fuseo.site
- Please mark correspondence "LEGAL NOTICE"
- Email: support@fuseo.site
- Subject: "Account Deletion Request"
- Include your registered email address
- Email: support@fuseo.site
- Subject: "Urgent Safety Issue" or "Moderation Inquiry"
- For urgent safety concerns, response within 1-2 hours
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Acknowledgment
By using Fuseo, you acknowledge that:
- You have read and understood these Terms
- You agree to be bound by these Terms and Community Guidelines
- You have reviewed our Privacy Policy
- You are at least 18 years of age
- You will use the Service in accordance with these Terms
- You understand our zero tolerance policy for objectionable content
- You know how to report violations and block abusive users
- You can delete your account at any time
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Summary of Key Points
✅ Eligibility: Must be 18+ with valid information
✅ Purpose: Professional networking, not dating
✅ Account Deletion: Available anytime via email to support@fuseo.site
✅ Content Moderation: Zero tolerance for objectionable content, 24-hour response to reports
✅ Safety Tools: Report and block features available for all users
✅ Conduct: Be respectful, honest, and professional
✅ Content: No inappropriate, illegal, or harmful content
✅ Enforcement: Violators removed immediately
✅ Privacy: See our Privacy Policy for data practices
✅ Liability: Service provided "as is" with limited liability
✅ Disputes: Governed by Italian law; arbitration required
✅ Changes: We may modify Terms with notice
Questions? Contact us at support@fuseo.site---
Fuseo - Connect With Doers, Not Dates