# Privacy Policy for Fuseo
Last Updated: December 23, 2024Introduction
Welcome to Fuseo ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Fuseo mobile application (the "App"). Fuseo is a professional networking platform that connects users based on collaboration goals across four categories: Startup, Trading, Personal Development, and Influencer.
By using Fuseo, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the App.
1. Information We Collect
1.1 Information You Provide Directly
Account Information:- Email address
- Password (encrypted and securely stored)
- Full name
- Date of birth
- Gender
- Bio/description
- Profile photos (up to 6 photos)
Depending on your selected category, you may provide:
Startup Category:- Role (idea owner or builder)
- Skills you need/have
- Project stage
- Time commitment
- Industry focus
- Trading styles and strategies
- Experience level
- Risk tolerance
- Trading platforms used
- Available hours
- Timezone preferences
- Development subcategory (physique, mental, spiritual)
- Current goals
- Experience level
- Preferred approach/style
- Availability
- Type (wannabe, established, or growing)
- Social media platforms
- Niche/content category
- Follower counts
- Collaboration goals
- Messages you send through the App
- Photos you share in chats
- Group chat participation
- Icebreaker responses
- Reports You Submit: When you report a user, profile, or message for violating our Terms of Service
- Reports About You: Reports filed against your account by other users
- Blocking Data: Information about users you have blocked and users who have blocked you
- Moderation Actions: Warnings, suspensions, or enforcement actions taken on your account
- Investigation Data: Information collected during safety investigations
1.2 Information Collected Automatically
Location Information:- Precise geographic location (latitude and longitude) when you grant location permissions
- We use your location to show you potential matches within your preferred distance range
- Location data is used for matching purposes only and is not shared publicly
- Device type and model
- Operating system version
- Unique device identifiers
- Mobile network information
- Push notification tokens (for sending notifications)
- Swipe history (left, right, superlike)
- Matches made
- Messages sent and received
- App features used
- Login dates and times
- In-app activity patterns
- IP address
- Browser type (for web access)
- Connection information
- Error logs and crash reports
1.3 Information from Third-Party Services
We integrate with the following third-party services that may collect information:
Cloudinary:- Stores and processes your profile photos and chat images
- Images are stored securely on Cloudinary's cloud infrastructure
- Manages push notifications
- Collects device tokens for notification delivery
- Facilitates push notification delivery
- Processes notification delivery receipts
- Provides geocoding and reverse geocoding services
- Processes location data for address lookup
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Core App Functionality
- Create and manage your account
- Enable profile creation and customization
- Facilitate the matching algorithm based on category-specific criteria
- Calculate compatibility scores between users
- Filter potential matches by location and distance preferences
- Enable swiping functionality (like, pass, superlike)
- Facilitate matches between compatible users
- Enable real-time chat messaging (text and photos)
- Create and manage group chats
- Deliver icebreaker questions to start conversations
2.2 Communication
- Send you push notifications about new matches
- Notify you of new messages
- Alert you to important account updates
- Send you icebreaker question suggestions
- Provide customer support responses
2.3 Safety and Security
- Verify your identity and prevent fraud
- Detect and prevent spam, abuse, and other harmful activities
- Enforce our Terms of Service and Community Guidelines
- Protect against unauthorized access
- Monitor for security threats
- Investigate and respond to user reports within 24 hours
- Process blocking requests and maintain blocked user lists
- Remove objectionable content and enforce zero tolerance policies
- Track moderation actions to identify repeat violators
- Prevent banned users from creating new accounts
2.4 Improvement and Analytics
- Analyze app usage patterns to improve features
- Understand user preferences and behavior
- Test new features and functionality
- Fix bugs and technical issues
- Optimize matching algorithms
- Enhance user experience
2.5 Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and court orders
- Protect our legal rights and interests
- Enforce our agreements
3. How We Share Your Information
3.1 With Other Users
Visible to Matched Users:- Profile photos
- Name
- Age
- Bio/description
- Category-specific information relevant to matching
- Approximate distance from other users
- Messages and photos shared in chats
- Email address
- Password
- Exact location coordinates
- Swipe history
- Push notification tokens
- Device information
- Reports you have filed or reports filed against you
- Users you have blocked
3.2 With Service Providers
We share information with third-party service providers who help us operate the App:
Supabase (Database Hosting):- Stores all user data, messages, matches, and moderation records
- Subject to their privacy policy: https://supabase.com/privacy
- Stores and delivers profile photos and chat images
- Subject to their privacy policy: https://cloudinary.com/privacy
- Hosts our backend servers and API
- Subject to their privacy policy: https://render.com/privacy
- Delivers push notifications to your device
- Subject to their privacy policy: https://policies.google.com/privacy
- Provides app development and notification services
- Subject to their privacy policy: https://expo.dev/privacy
3.3 For Legal Reasons
We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:
- Comply with legal obligations, court orders, or government requests
- Enforce our Terms of Service
- Protect the rights, property, or safety of Fuseo, our users, or the public
- Detect, prevent, or address fraud, security, or technical issues
- Respond to claims of illegal activity or violations of third-party rights
- Investigate reported violations and enforce our zero tolerance policies
3.4 Business Transfers
If Fuseo is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and inform you of choices you may have regarding your information.
3.5 With Your Consent
We may share your information for other purposes with your explicit consent.
4. Your Rights and Choices
4.1 European Users (GDPR Rights)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the following rights under GDPR:
Right to Access:- Request a copy of the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- See Section 5 below for account deletion process
- Request that we limit how we use your information
- Request your data in a structured, commonly used format
- Object to our processing of your personal information
- Withdraw consent at any time where we rely on consent to process your data
- File a complaint with your local data protection authority
To exercise any of these rights, contact us at privacy@fuseo.site or support@fuseo.site.
4.2 All Users
Account Settings:- Edit your profile information at any time through the App
- Change your category preferences
- Update your location and distance preferences
- Manage your photos (add, delete, set profile picture)
- Change your password
- Control location access through your device settings
- Note: Disabling location access will limit matching functionality
- Manage notification preferences through your device settings
- Disable notifications at any time (may affect user experience)
- Delete messages you've sent (only from your view)
- Leave group chats
- Block or report users using in-app tools
5. Account Deletion
YOU CAN DELETE YOUR ACCOUNT AND ALL ASSOCIATED DATA AT ANY TIME.
5.1 How to Delete Your Account
Fuseo provides straightforward account deletion:
Option 1: In-App Deletion (Coming Soon)- Navigate to Settings > Account > Delete Account
- Confirm your decision
- Your account will be scheduled for permanent deletion
- Send an email to support@fuseo.site
- Subject line: "Account Deletion Request"
- Include your registered email address in the message body
- We will confirm receipt within 24 hours
- Your account will be processed for deletion within 48 hours
5.2 What Gets Deleted
When you delete your account, the following data is permanently removed:
Immediate Removal (within 48 hours):- Your profile becomes invisible to all other users
- You lose access to your account, matches, and messages
- Your profile information (name, bio, photos)
- All chat messages and conversation history
- Your swipe history and match data
- Location data and preferences
- All personal information from our database servers (Supabase)
- All profile photos and chat images from cloud storage (Cloudinary)
- Push notification tokens and device information
- Account credentials and authentication data
- Category preferences and profile settings
- Usage history and analytics tied to your identity
- Reports you filed and moderation data
5.3 Data Retention Exceptions
Some limited data may be retained after account deletion:
Backup Systems (up to 90 days):- Deleted data may persist in backup systems for up to 90 days
- Backups are encrypted and not accessible for normal operations
- Data in backups is automatically purged after 90 days
We may retain certain information longer if required by law or for legitimate business purposes:
- Fraud Prevention: Information about banned or suspended accounts may be retained to prevent re-registration by bad actors
- Legal Compliance: Data required by law, court order, or regulatory requirement
- Safety Investigations: Information relevant to ongoing safety or security investigations
- Dispute Resolution: Data needed to resolve legal disputes or enforce our Terms
- Aggregated, anonymized analytics data (which cannot identify you personally) may be retained indefinitely
- This data is used only for statistical analysis and app improvement
5.4 Effects on Other Users
When you delete your account:
- Your profile disappears from other users' match lists and chat screens
- Matched users will see that the conversation is no longer available
- Messages you sent remain visible to recipients in their chat history
- Other users cannot access your deleted profile or photos
5.5 No Account Recovery
Account deletion is permanent and cannot be undone.
- Once deleted, you cannot recover your account, profile, or messages
- You cannot reclaim your username or matches
- If you wish to use Fuseo again, you must create a completely new account
5.6 Alternative to Deletion: Account Deactivation
If you're unsure about permanent deletion:
- Contact us at support@fuseo.site to discuss temporary deactivation options
- Deactivation may allow you to return to your account later
- Your profile will be hidden during deactivation
5.7 Contact for Deletion Assistance
If you need help with account deletion:
- Email: support@fuseo.site or privacy@fuseo.site
- Subject: "Account Deletion Help" or "GDPR Deletion Request"
- Response Time: Within 24-48 hours
6. Data Retention
We retain your personal information for as long as necessary to provide the App's services and fulfill the purposes outlined in this Privacy Policy.
Active Accounts:- Your data is retained while your account is active
- You can update or delete content at any time
- After you request account deletion, most data is removed within 30 days
- Some information may remain in backup systems for up to 90 days
- Certain information may be retained longer if required by law or for legitimate business purposes (fraud prevention, legal disputes, safety investigations)
- Chat messages are retained while both users maintain active accounts
- Photos uploaded to Cloudinary are deleted when you delete your account or remove specific photos
- Matched users may retain copies of messages in their chat history
- Reports, blocks, and moderation actions are retained while your account is active
- This data helps us maintain platform safety and identify patterns of abuse
- Moderation data is deleted with your account (within 30 days) unless retention is required for ongoing investigations or legal compliance
- Aggregated, anonymized usage data may be retained indefinitely for analytics purposes
- This data cannot identify you personally
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:- Encryption of data in transit using HTTPS/TLS
- Secure password storage using industry-standard hashing (bcrypt)
- JWT (JSON Web Token) authentication for API requests
- Secure database hosting with Supabase
- Regular security updates and patches
- Access controls limiting employee access to personal data
- Secure cloud storage with Cloudinary
- Regular security monitoring and threat detection
- No method of transmission over the internet or electronic storage is 100% secure
- While we strive to protect your information, we cannot guarantee absolute security
- You are responsible for maintaining the confidentiality of your account credentials
8. Children's Privacy
Fuseo is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child under 18 has provided us with personal information, please contact us at support@fuseo.site. We will take steps to delete such information from our systems.
9. International Data Transfers
Fuseo operates globally. Your information may be transferred to, stored, and processed in countries other than your country of residence, including Italy (where our developer is based) and the United States (where some of our service providers are located).
For European Users:- We ensure adequate safeguards are in place for international data transfers
- Service providers are required to comply with GDPR standards or have appropriate data transfer mechanisms (e.g., Standard Contractual Clauses)
- Your data may be transferred to countries with different data protection laws than the EEA
By using Fuseo, you consent to the transfer of your information to countries outside your country of residence.
10. Third-Party Links and Services
The App may contain links to third-party websites, services, or content. This Privacy Policy does not apply to such third-party sites or services.
We are not responsible for:- Privacy practices of third-party websites
- Content on external sites
- Data collection by third-party services
We encourage you to review the privacy policies of any third-party services you access through the App.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When We Update:- We will post the updated Privacy Policy in the App
- We will update the "Last Updated" date at the top
- For material changes, we may provide additional notice (e.g., in-app notification, email)
- Continued use of the App after changes constitutes acceptance of the updated Privacy Policy
- If you do not agree with changes, please stop using the App and delete your account
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
General Privacy Inquiries:- Email: privacy@fuseo.site or support@fuseo.site
- Response Time: Within 48-72 hours
- Please include "GDPR Request" in your email subject line
- Specify which right you wish to exercise (access, deletion, portability, etc.)
- Include your registered email address for verification
- Email: support@fuseo.site
- Subject: "Account Deletion Request"
- Include your registered email address
- We will confirm and process within 48 hours
- Request a copy of your personal data
- We will provide data in a portable format within 30 days
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13. Additional Information for Specific Jurisdictions
13.1 California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know:- Request information about the categories and specific pieces of personal information we collect
- Request deletion of your personal information (with certain exceptions)
- We do not sell your personal information
- We will not discriminate against you for exercising your CCPA rights
To exercise these rights, contact us at privacy@fuseo.site or support@fuseo.site.
13.2 United Kingdom Residents
If you are in the UK, you have rights under the UK GDPR similar to those outlined in Section 4.1. The UK Information Commissioner's Office (ICO) is your supervisory authority for data protection matters.
13.3 Australian Residents
If you are in Australia, you have rights under the Privacy Act 1988. You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
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14. Data Processing Lawful Basis (GDPR)
For European users, we process your personal information based on the following lawful bases:
Consent:- Location data collection and processing
- Push notification delivery
- Photo uploads and sharing
- Account creation and management
- Providing matching and chat services
- Delivering core app functionality
- Improving app features and user experience
- Preventing fraud and ensuring security
- Content moderation and platform safety
- Analytics and performance monitoring
- Customer support
- Compliance with applicable laws
- Responding to legal requests
- Protecting user safety and preventing illegal activity
You may withdraw consent at any time by adjusting your device settings or contacting us.
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Summary
Fuseo is committed to protecting your privacy while providing a professional networking platform. We collect information necessary to facilitate meaningful connections, ensure security, and improve our services. You have control over your data and can exercise your rights at any time.
Key Points:- ✅ We collect profile, location, messaging, and moderation data
- ✅ We use data for matching, communication, and platform safety
- ✅ You can delete your account anytime via email to support@fuseo.site
- ✅ Account deletion removes all data within 30 days
- ✅ We review safety reports within 24 hours
- ✅ European users have GDPR rights (access, deletion, portability)
- ✅ Contact privacy@fuseo.site or support@fuseo.site for questions
For questions or to exercise your rights, contact us at privacy@fuseo.site or support@fuseo.site.
Thank you for trusting Fuseo with your professional networking journey! 🚀
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Fuseo - Connect With Doers, Not Dates